The Loway Corporate News Blog

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Try WombatDialer predictive dialer software for call center with our guided free trial.

Boost your agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with many different dialing modes including direct, reverse, preview, manual and predictive.

Start your free trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N351

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.

Monitor and improve your call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live with practical demonstrations, examples and a Q/A at the end.

Attend and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow in deep details, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N352 and click webinar

QueueMetrics is available for FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware, Wazo and more.

Monitor and manage your Asterisk call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics suite with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N349 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer dialer software for call center with our guided and supported free trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N346

As a VoIP provider you would like to deliver to your customers a reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of historical and real-time reports covering more than 200 different metrics.
Remote working feature, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N273 or contact our sales department at sales@loway.ch.

You can:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your test today https://www.queuemetrics-live.com/?lid=N271
Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Measure, control and improve everything in your call center daily workflow. Discover QueueMetrics management software with our Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and Q/A session at the end.

Attend and learn how to:

Monitor and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and manage your agents workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar now, go to https://www.queuemetrics.com/?lid=N270/a> and click webinar

Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.

If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N176

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.