Loway offers this comprehensive ebook and white papers collection to help you productively perform researches and business evaluations. This archive puts relevant information about our Asterisk call center solutions and the contact center world in general at your fingertips.
Message broadcasting and predictive dialing with
WombatDialer will significantly improve your outbound
campaign performances. You can take advantage of message
broadcast, automatic dialing, CallBack options,
predictive, direct, reverse and preview dialing;
boosting agent productivity and improving the call
center outbound flow.
WombatDialer can scale up for managing thousands of
calls at once for effective power dialing!
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.
QueueMetrics can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
WombatDialer predictive dialer is now available as a working Docker image.
Docker containers let you install and upgrade software without worrying about dependencies and software versions. This plays very well with WombatDialer, that is a flexible and scalable outbound dialer for the Asterisk PBX. WombatDialer takes care of all the low-level details (errors, reschedules, call handling, server clustering, logging) while you focus on the high-value-added business application; like call reminders, queue recalls and telephony surveys.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
What if any business could have the best tools of big call centers without the high costs?
If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes. QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.
Discover how Loway partner program can significantly improve your business and quality of your services.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
QueueMetrics is a reporting software for Asterisk PBX that lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards and a dedicated agent page.
You can measure all contact centre activities with more than 200 metrics and manage realtime processes with call control.
With the new AudioVault feature, when you see a call in the call-list, you can listen to it right in the browser.
You can add markers at points of interest so that you can highlight specific points for the next person who is going to review it.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is happening.
JVMs are built for being monitored, so that there are tools to help you understand what is going on.
This approach is called JMX.
In this new tutorial we discuss how to monitor QueueMetrics software for Asterisk PBX over JMX.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
This new presentation illustrate the challenges Loway's engineers faced integrating FreeSWITCH's mod_callcenter Module with their call center reporting software: QueueMetrics-Live. You'll find explanation of all the advantages this integration brings, especially to growing VoIP providers.
QueueMetrics-Live cloud solution for call centers enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.
More than 200 different metrics tracked and realtime processes management with extensions, call control, whisper, spy and barge mode.
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QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.
With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes,
a WebRTC softphone, a queue log-in system and much more.
With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom
QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.
Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?
This new tutorial will teach you how to easily display your wallboards in your QueueMetrics’ agent page or smart TV.
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Spanish translation by Francesco Prior - Russian translation by SoftBCom