We are looking for a motivated Junior Support Engineer who is willing to learn the ins and outs of Asterisk-based contact centres and who will support our worldwide network of resellers and customers.

Part of joining a small team means that you will have diverse responsibilities, including:

• Supporting our prospect and customer base through multiple channels, from e-mail to web meetings to Remote Access / SSH.
• Offering pre-sales meetings to demo the products and following the customer up to the order.
• Producing simple product quotes (eg renewals or upgrades)
• Writing and enhancing technical and process documentation based on customers' needs
• Tracking and maintaining existing product integrations with third parties
• Reporting on common issues and interesting special cases
• Facilitating production debugging by the dev team
• Taking part in product testing to offer feedback based on customers' experience and help develop new features
• Suggesting product enhancements aimed at improving customer satisfaction

Your profile:

• Willingness to learn - we don’t expect you to know everything at the start. We need you to come with some skills, but more important to us is how quickly you can learn new things.

• Fluent English, written and spoken. Nearly all activity will be in English. You will speak in English every day.

• High degree of self-initiative, flexibility and ability to work independently and responsibly.

• Elements of Linux system administration.

• Comfortable with the Linux shell and scripting languages.

• Knowledgeable about a basic git workflow.

• You are a good person - meaning: someone that we can count on; someone that is caring, responsible and accountable.

Extra points for:

• Previous knowledge of Asterisk / Freeswitch / VoIP

• Working knowledge of the German language

• Some knowledge of HTML and/or a programming language

• Involvement with Open-Source projects

Our success follows that of our customers, so part of everyone’s job is helping our customers win, and this may involve some amount of after-hours support in responding to critical production issues.

Compensation will be competitive and negotiated based on your level of experience and your needs.

The job is mostly based in our main offices in Stabio (Switzerland), as all support activities are run remotely from there.

Interested? Check our Jobs & Careers page to apply.