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As a VoIP provider you would like to deliver to your customers a reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of historical and real-time reports covering more than 200 different metrics.
Remote working feature, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N273 or contact our sales department at sales@loway.ch.

You can:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your test today https://www.queuemetrics-live.com/?lid=N271
Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.

Measure, control and improve everything in your call center daily workflow. Discover QueueMetrics management software with our Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and Q/A session at the end.

Attend and learn how to:

Monitor and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and manage your agents workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar now, go to https://www.queuemetrics.com/?lid=N270/a> and click webinar

Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.

If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N176

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.

Este miercoles 06 Mayo 2015 no te pierdas el Webinar.
Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en Asterisk (Asterisk puro, Elastix, FreePBX).
Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar.

Te esperamos.
The Loway Team

Watch the new QueueMetrics installation and configuration video tutorial in Spanish.

https://youtu.be/uA7vYufYXIc

Discover how to set up the QueueMetrics call-center suite in less than 10 minutes.
Also learn how to get the 30-day free trial key in order to test the software without charge and with all active functions enabled.
The tutorial works with Asterisk, Elastix, FreePBX and other distributions.

The new Elastix webinar introducing the Asterisk QueueMetrics Call-Center suite version 15 is available in video format, Spanish language.

Watch it now: https://vimeo.com/122547925

We are pleased to announce the release of QueueMetrics Asterisk call-center suite version 15.02

QueueMetrics 15.02 is a release centered around usability and changes that make the whole call-center monitoring and management experience richer. This new version fully supports Asterisk 13.1, as well as all the older Asterisk versions.

Discover it now: http://manuals.loway.ch/QM_WhatsNew-chunked/ch11.html

The major improvements implemented are:

• The new HTML5 audio player
• Lost Calls natively in Icon
• WebRTC Softphone Caller-ID
• Direct Agent Log-in procedure
• User Definable Inner Webpage panel
• Full UTF-8 support
• New "Agent per hour" report

Also, as for previous updates we fixed major and minor bugs in order to improve the suite efficiency and smoothen the interaction.
We are confident you'll appreciate all of these and looking forward to receive your comments and suggestions.

Enjoy QueueMetrics 15.02 experience!

A monitoring and reporting system is the most important component of any call-center.
The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of an Asterisk call-center relies on the accuracy of numerous measurements and the value of analytical reports.
Discover in this new eBook how QueueMetrics can help your call-center business.

Read it now free

We restyled the QueueMetrics Asterisk call-center embedded softphone.
The new version shows the caller id for all incoming calls.

Coming soon in QueueMetrics release February 2015.

Discover how WombatDialer can improve your campaigns and Asterisk callcenter business in this new eBook by Loway in Russian language.
Download it or read it now free: http://loway.ch/ebooks.jsp

Translation by SoftBCom.

Discover how to integrate Icon, the brand new QueueMetrics agent page with Elastix, the open source communications server software by Palosanto Solutions, with this step-by-step guide.

The QueueMetrics Icon agent page is designed in order to provide call center professionals with the best usability combined with innovative design. Using Icon, agents can operate all the call-center functions with only one control icon.

The integration with Elastix provides you with the ultimate tool to manage your call center data, daily agents workflow and overall call center business.

For the Loway free guides and eBooks visit http://loway.ch/ebooks.jsp
For more information about Elastix please visit http://www.elastix.org
For a detailed introduction to the Icon Agent Page please visit http://queuemetrics.com/icon_agent_page.jsp

We look forward to receive your feedbacks and suggestions about this new ebook.
Thank you for the support.

WombatDialer is now Dockerized.
For the first time our Power Dialer is available as a Docker image.

Docker containers are a new standard for infrastructure management that let you install and upgrade software without worrying about dependencies, versions and with a very low latency.
This plays perfectly with WombatDialer, that is an extremely flexible and scalable outbound dialer for the Asterisk PBX.
You can run the Dockerized version of WombatDialer in a single command on any Linux OS that supports Docker.

Discover how: blog.wombatdialer.com

After a few months, we released version 0.7.7 of WombatDialer. This includes a large number of bug fixes and a few interesting new features.

The most important feature is e-mail notifications. You can now tell WombatDialer to send you an e-mail when a campaign completes or changes its run status. This is extra useful as it makes tracking long-running campaigns a breeze.

Read our WombatBlog for all the details about how to turn this feature on.

With the new 0.7.7 version if you are looking at a running campaign, its statistics are updated periodically so you do not have to re-select it. Plus, counters were added on the Live page to see the numbers of runs in a given section even when the section is closed.

We made also a large number of changes to improve the database persistence layer and avoid bottlenecks for high load. The server component that powers the Live page was rewritten from scratch and it is now an order of magnitude faster.

Asterisk 8 and Asterisk 11 are now the best supported targets, and we have a standardized regression suite that tests all dialing modes with one million calls.

Discover now the new WombatDialer using a free demo key.

We are looking forward to receive your comments and feedbacks about this new release.

WombatDialer, the scalable, multi-server telecasting platform by Loway Switzerland, has been successfully used to power an IP PBX massive load test.
SoftBCom, Russian IT-services and consulting company, recently performs a direct load test of IP PBX Asterisk on Intel Xeon E5506 Quad-Core CPU. The test was possible thanks to the use of Loway power dialer WombatDialer.

Discover all the details and results of the test reading the full report presentation here: http://www.slideshare.net/vdudchenko/load-test-of-ip-pbx-asterisk

For more about WombatDialer visit: http://wombatdialer.com/requestDemoKey.jsp
For more about SoftBcCom visit: http://softbcom.ru
For free download of the eBook visit: http://loway.ch/ebooks.jsp

Discover how to integrate Icon, the new QueueMetrics agent page (WebRTC enabled), with FreePBX platforms.
All the details in this new Loway step by step online guide.

Read the guide online here.

Your comments and suggestions are welcome and will assist us in continuously improving our releases.

We are pleased to announce the QueueMetrics Asterisk contact center suite Release 14.06. Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.

The major changes implemented are:

• A complete QueueMetrics call-center suite layout restyle.
• The new Icon Agent Page.
• The integrated WebRTC Softphone.
• The new JSON APIs for configuration and reporting.
• A new, easier to use IVR tracking mode.

With 14.06 we completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that users can easily find what they need. The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a more pleasant experience for you and your customers. In this perspective QueueMetrics has now a new Agent Page named "Icon", developed to provide users with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout. Also it benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics.

Check the What's New page for details about the new features and bug fixes.

Asterisk Live: Marco Signorini, Loway Engineering Lead, speaks about the Icon agent page and the new WebRTC integrated softphone.

In the new episode of Digium's Asterisk Live, Marco Signorini, Engineering Lead for Loway, describes some of the technical challenges that arise when engineering Asterisk solutions.
The new QueueMetrics Agent Page makes use of WebRTC to provide the communications channel directly into the Agents browser application.

Enjoy the full interview at http://blogs.digium.com/2014/06/16/asterisk-live-marco-signorini/

The Loway's Asterisk call-center Customer Satisfaction Survey 2014 is now released in French.
Read and download it here.
Translation and professional support by TelNowEdge.

The Digium's Marketing Manager: Mr Billy Chia reviewed Loway's 2014 "Asterisk Customer Satisfaction report" in an excellent Nojitter blog's article.

Read the full blogpost here.

Read and download it here.

Translation and support by SoftBCom.

InterMedi@ Marketing Solutions sought the help of OrecX (call recording) and Loway's QueueMetrics (call center performance monitoring) for an integrated Asterisk based call-center solution to boost its call recording and agent performance monitoring capabilities.

Find here the customer success story.

We are glad to announce the release of our first call-centre customer satisfaction survey as a free eBook.

According to our corporate philosophy that binds accurate data measurement to relevant business improvements, we sent to the customers a survey about the usage of Asterisk and QueueMetrics for their daily needs in call-centers management, analysis and statistics.

This was done to assess the perceived needs of existing customers so that we could prioritize future improvements. This is the first professional case study of its kind reported in the contact-center industry for installations based on Asterisk technologies.
Data collection for the survey was done in the period of October and November 2013 and treated as an anonymous online form. We did not collect personal information on respondents and didn't offer any prize or giveaway in order to avoid biasing the sample in our favour.

Free download here.

We are happy to announce the release of QueueMetrics version 14.03!

Release 14.03 is a bug-fix and performance-improvement release built on top of QueueMetrics 13.12. You will surely notice that QueueMetrics is now faster when running actions on the server. This happens for example, when you log on agents to a set of queues. We also included many fixes that correct technical annoyances and make your experience smoother.

 

A broad overview of the newly released features can be found here: What's new in QueueMetrics - release 14.03