Loway's QueueMetrics-Live call-center suite, is now fully
integrated with Wazo IPBX.
Wazo is a unified communication platform and a
full-featured IPBX based on Asterisk technology, oriented
towards enterprise communications. Wazo was forked from XiVO on
November 25th, 2016, starting off the development version
following XiVO 16.13. QueueMetrics-Live suite collects Asterisk
data and generates analytical reports for over 180 metrics,
covering all the key categories of call center effective
management: Reporting, Supervisor page, Agent page, Quality
assessment and much more. This integration provides professional
users with a top class solution for monitoring everything that
happens in their call center, turning Wazo IPBX into a 360
degrees call centre platform with reporting and analytics.