QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004.
Features
Measure, control and improve all aspects of your call center.
- Works with your existing Asterisk PBX.
- Easy, automated installation.
- High scalability: from one to hundreds of outbound lines on multiple servers.
- Run multiple prioritized campaigns in parallel.
- Pervasive security model with extensive auditing capabilities.
- Programmable handling of calls that do not complete.
- Easy to integrate through its HTTP API.
- Strong real-time monitoring capabilities.
- Runs locally - you do not have to depend on third-party services.
- Provides a set of "building blocks" so you can create custom-tailored solutions.