Find the Best Contact Center Solution for Your Business

QueueMetrics

The Advanced Asterisk™ Call Center Software Solution Suite. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004.

Features
  • Works with your existing Asterisk PBX.
  • Easy, automated installation.
  • High scalability: from one to hundreds of outbound lines on multiple servers.
  • Run multiple prioritized campaigns in parallel.
  • Pervasive security model with extensive auditing capabilities.
  • Programmable handling of calls that do not complete.
  • Easy to integrate through its HTTP API.
  • Strong real-time monitoring capabilities.
  • Runs locally - you do not have to depend on third-party services.
  • Provides a set of "building blocks" so you can create custom-tailored solutions.
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WombatDialer

The next-generation dialer application built for ease of integration. WombatDialer is highly scalable, multi-server, easy-to-use telecasting platform that "just works" with your existing Asterisk-based PBX. It works natively with the QueueMetrics Call-Center Monitoring Suite.

Features
  • Works with your existing Asterisk PBX.
  • Easy, automated installation.
  • High scalability: from one to hundreds of outbound lines on multiple servers.
  • Run multiple prioritized campaigns in parallel.
  • Pervasive security model with extensive auditing capabilities.
  • Programmable handling of calls that do not complete.
  • Easy to integrate through its HTTP API.
  • Strong real-time monitoring capabilities.
  • Runs locally - you do not have to depend on third-party services.
  • Provides a set of "building blocks" so you can create custom-tailored solutions.
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QueueMetrics-Live

The best call-center suite for Asterisk is now in the cloud. Move to QueueMetrics-Live today and experience the simplicity of setting up a fully functional Asterisk-based contact-center, tailored for your needs. It has a 30 days free trial period for new customers and installation included.

Features
  • Delivered via the cloud as software as a service (SaaS).
  • No need to buy, maintain or upgrade hardware.
  • Pay only for what you use each month.
  • Easily support multiple contact-centers, including at-home agents, anywhere in the world.
  • Full QueueMetrics functionality guarantee, including agent pages and live monitoring.

Experience the speed and simplicity of setting up a fully functional Asterisk contact-center monitor, tailored for your needs.

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QueueMetrics + WombatDialer

Call-Center Suite bundles, the all-in-one solution for monitoring, reporting and dialling with your Asterisk based call-center. Combine the power of QueueMetrics suite and WombatDialer predictive dialer with a restrained budget commitment. Our Call Center bundle software lets you monitor agent productivity, measure targets, conversion rates, run automatic dialing, queue recalls functions, call forwarding options, and set up different dialing modes including direct, reverse, preview, manual and predictive. E-mail and remote support included in the pack.

Features
  • Agent and customer interactions easy management.
  • Efficiencies and overall productivity increase.
  • Critical metrics and queue stats tracking.
  • Telecasting features with rre-recorded messages set.
  • Telemarketing campaigns with appointment reminders and subscription Tracking.
  • Voice conferencing options with multiple parallel connections and virtual town hall.
  • Phone interviews with IVR settings and tracking system.
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