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QueueMetrics Tutorial: IVR module for FreePBX

2023-04-08

How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

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Spanish translation by Francesco Prior - Russian translation by SoftBCom