MiRTA PBX Integration Guide for QueueMetrics-Live

MiRTA PBX is fully compatible with QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.
QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for Voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.
QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more. It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.
In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

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