Loway eBooks & White Paper Library

Loway offers this comprehensive ebook and white papers collection to help you productively perform researches and business evaluations. This archive puts relevant information about our Asterisk call center solutions and the contact center world in general at your fingertips.


QueueMetrics on premise quick setup guide for PBXact

2023-04-01

QueueMetrics is a reporting and monitoring software for Asterisk, FreePBX and PBXact that lets you track agent performance, targets, conversion rates, ACD, IVR, MoH, call outcome, and generate outbound campaign statistics.
You can measure and improve all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and calls control, live alarms, whisper mode, spy and barge mode and wallboards.
If you are testing QueueMetrics on your Sangoma PBXact platform, with this new guide you'll find out how to quickly set everything up.