Loway eBooks & White Paper Library

Loway offers this comprehensive ebook and white papers collection to help you productively perform researches and business evaluations. This archive puts relevant information about our Asterisk call center solutions and the contact center world in general at your fingertips.

Music on Hold Tracking tutorial for QueueMetrics

2023-03-26

One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold?

QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial.

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Russian

Russian translation by SoftBCom