Automatic queue recalls with WombatDialer and QueueMetrics

In daily callcenter workflow, serving clients in a timely way is often complex, as it requires having enough people available to handle traffic spikes.

This Asterisk PBX call-center management tutorial let's you improve the services you are offering by adding an automated call-back option, so that you search the logs of lost calls and actively schedule recalls on them in order to get back to people who hung up in frustration.

Read the e-book for free.