QueueMetrics Release 14.06

2014-06-18

We are pleased to announce the QueueMetrics Asterisk contact center suite Release 14.06. Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.

The major changes implemented are:

• A complete QueueMetrics call-center suite layout restyle.
• The new Icon Agent Page.
• The integrated WebRTC Softphone.
• The new JSON APIs for configuration and reporting.
• A new, easier to use IVR tracking mode.

With 14.06 we completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that users can easily find what they need. The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a more pleasant experience for you and your customers. In this perspective QueueMetrics has now a new Agent Page named "Icon", developed to provide users with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout. Also it benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics.

Check the What's New page for details about the new features and bug fixes.