How can you handle your call center peak times while agents are working from home?
2020-06-03
Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.
If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.
Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N176