Asterisk call-center guru Mathias Pasquay of Pascom speaks

Mathias Pasquay, CEO of Pascom Netzwerktechnik, speaks about the future of contact-center industry and the role of analysis softwares like QueueMetrics in the professional management of call-centers.
Among the call-center experts who contributed to the Loway interviews' blog are some of the most important analysts of this generation. Here we highlight predictions of the people involved in shaping the future of Asterisk contact-center industry.

Read the full interview here.