Asterisk call-center Andrés Herreiz guru speaks

Andrés Herreiz, founder of Quarea, specialized company in VoIP solutions for the Spanish market, speaks about the future of contact-centers and the importance of analysis softwares like QueueMetrics in the business management process.
Among the call-center professionals who contributed to our blog are some of the most important analysts of this generation. Here they highlight predictions of the experts involved in shaping the future of Asterisk contact-center industry.

Read the full interview.