QueueMetrics Asterisk call center suite version 17.06 is out with a new report "Counting calls by skills"
2017-07-05
QueueMetrics 17.06 introduces new functionalities, bugs corrections and new reports.
The new report "Counting calls by skills" is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.
Discover QueueMetrics 17.06 now!
Download or upgrade HERE.