MiRTA PBX Integration Guide for QueueMetrics-Live

How can you connect your MiRTA PBX with QueueMetrics-Live monitoring software?

MiRTA PBX is now fully compatible with Loway’s QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for Voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.

QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more.
It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.

In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

Read it now:

https://www.queuemetrics.com/blog/2020/07/02/MiRTA-PBX-Integration/?lid=N181.