Call-center Management with QueueMetrics Training Course 2020.
2020-09-03
Learn how to master your call center management using QueueMetrics suite with our live training courses.
Loway instructors will teach you the basics of QueueMetrics installation, configuration and how to get the best from QueueMetrics monitoring and management features.
QueueMetrics solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.
You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.
Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics Training is an online course. The 16 chapters include a total of approximately 5 hours of contents and examples, plus a question-answer section at the end.
Know more https://www.queuemetrics.com/training.jsp?lid=N191.