Loway announces the release of QueueMetrics call center suite version 20.11

Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk call center.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.



Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark theme!

Read more QueueMetrics 20.11 Official Press Release