QueueMetrics call center suite for Asterisk PBX version 20.11 is out!

Loway is glad to present QueueMetrics for Asterisk and FreePBX call center version 20.11.

This new release features an all-new home page easier to navigate, as it groups items in Information Boxes and all the new reports are now fully interactive, so you can change any condition - time period, queues, filters, settings and the screen will be updated in real-time. It also supports themes; you can chose between a "classic" look and a new dark theme.

Measure all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and call control, live alarms, whisper mode, spy and barge mode.

Simplify the agent daily workflow using a dedicated agent interface with text messages and alarms options, integration with all modern CRMs, like Vtiger or Salesforce, and a ready to use WebRTC softphone.

Watch the video presentation at https://www.queuemetrics.com/about.jsp?lid=N212