How can you handle your call center peak times while agents are working from home?
2020-12-16
Due to recent COVID19 pandemic, most call centers are adopting remote working software solutions. This can generate a challenge as agents will work from outside the company, staff is reduced and your service performance can suffer.
If you are running an inbound call centre it happens that you can experience long waiting times in specific days of the week. With WombatDialer predictive dialer you can successfully manage this issue using the Queue Call-Back feature.
Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N217