Call center management with QueueMetrics Training Course Series 2021.
2021-03-31
Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.
Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk PBX and FreePBX call centers.
QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.
You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, and barge mode.
Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics Training is a live video course with 16 chapters for a total of five hours of contents, plus question-answers and examples.
Read more https://www.queuemetrics.com/training.jsp?lid=N240
Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.