QueueMetrics AudioVault: accessing recordings as if they were local.

QueueMetrics is a reporting software for Asterisk PBX that lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards and a dedicated agent page.

You can measure all contact centre activities with more than 200 metrics and manage realtime processes with call control.
With the new AudioVault feature, when you see a call in the call-list, you can listen to it right in the browser. You can add markers at points of interest so that you can highlight specific points for the next person who is going to review it.

You can also speed up the playback, in order to make reviews of a large quantity of calls an easy task; this allows you to evaluate strengths and weaknesses for each one of your agents, track them across time and offer corrective actions.

Read more: https://www.queuemetrics.com/blog/2021/08/25/AudioVault-tutorial/?lid=N279