QueueMetrics Call-Center Software 22.02 Video Tutorial.

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.