Loway Switzerland announces the release of QueueMetrics call center suite version 19.10
2019-10-29
Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.
“QueueMetrics 19.10 is a major step forward in terms of usability on mobile devices, and paves the way for a more pleasant and intuitive user experience for large and small contact centres.” said Lorenzo Emilitri, Loway Founder.
QueueMetrics release 19.10 focuses on a major improvement in the user interface, that is now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.
The data Synchronizer module is completely rewritten in order to be easier to use and more efficient, while agents actions can be now performed through a generic JSON API and security and data protection has been largely improved.
Full support for Korean language has been added as well as several bug fixes implemented.
For more information about QueueMetrics 19.10 visit the release notes page at manuals.loway.ch/QM_WhatsNew-chunked.
QueueMetrics 19.10 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major distributions like FreePBX and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package.
For a full featured 30 days QueueMetrics trial visit the official product site www.queuemetrics.com.
About Loway
Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.