Loway announces official sponsorship for CommCon Virtual 2021.
2021-11-30
Loway SA, leading provider of solutions for contact centers, announces that it has signed to become official Sponsor of CommCon Virtual 2021.
CommCon Virtual 2021 is a community run event, usually a residential conference in the UK but back online for the second year.
It is one of the only vendor neutral events in the Real Time Communications industry. It has 38 sessions across 5 days, from 6th to 10th of December, all live streamed on 2021.commcon.xyz
Loway is responsible for the development of QueueMetrics-Live, a software capable of monitoring the queues of a VoIP call center and providing real-time analytics of the performance of agents and services.
QueueMetrics-Live enhances the contact center productivity by providing a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, a real-time page, customizable wallboards and a complete quality tracking tool; plus realtime tracking of all daily activities with more than 200 different metrics.
Building on his experience in QueueMetrics-Live development and recent integration work with Microsoft Teams, Lorenzo Emilitri, Loway's Founder, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned", check here for more information:
using-elixir-for-complex-real-time-telephony-processing-some-lessons-learnt
"Loway has always supported CommCon and without our sponsors the event couldn't happen. Loway continues to push the industry forward both technically with their products as well as with their community participation", said Dan Jenkins, Founder of Nimble Ape, Broadcaster.VC and organiser of CommCon.
“We are very happy to share back with the VoIP/ Real-time community some operational insights we learnt while implementing the integration of QueueMetrics with Microsoft Teams”, said Lorenzo Emilitri, Loway's Founder “We believe that Microsoft Teams can be a very viable platform to build contact centres on, and that our QueueMetrics Live SaaS can offer the detailed operational insights that are sorely needed by SMBs to be able to switch their telephony services to Teams”.
For more information about QueueMetrics-Live visit the official website at
www.queuemetrics-live.com
About Loway
Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.