Call-Center Suite bundles, the all-in-one solution for monitoring, reporting and dialling with your Asterisk based call-center. Combine the power of QueueMetrics suite and WombatDialer predictive dialer with a restrained budget commitment. Our Call Center bundle software lets you monitor agent productivity, measure targets, conversion rates, run automatic dialing, queue recalls functions, call forwarding options, and set up different dialing modes including direct, reverse, preview, manual and predictive.
Features
E-mail and remote support included in the pack and you get:
- Agent and customer interactions easy management.
- Efficiencies and overall productivity increase.
- Critical metrics and queue stats tracking.
- Telecasting features with rre-recorded messages set.
- Telemarketing campaigns with appointment reminders and subscription Tracking.
- Voice conferencing options with multiple parallel connections and virtual town hall.
- Phone interviews with IVR settings and tracking system.