We do use both reporting and the realtime monitoring of QueueMetrics. The offices and account support teams really count on this information and data for monitoring everything from a campaign's performance to an individual agent's performance. Even the agent uses QueueMetrics, especially the sidebar and responding to grading forms. Clients do have access to QueueMetrics directly through secure access and a customized reporting rights. It's wonderful. They receive reporting that is of direct interest to them about their specific projects, and depending on permissions, monitoring capability. Our clients who use QueueMetrics, are very happy with the information that is so readily available to them.

Maria Swanenburg
Project Leader at InterMedia Marketing Solutions