The Puffing Billy Railway have found QM very useful in the allocation of resources to our small call centre. With varying volumes of incoming inquiries, the ability to instantly determine numbers waiting and the length of time they have been waiting has enabled us to improve our customer service. The information and log files are displayed in a user friendly manner and require only a brief amount of training to ensure an effective interaction.

Andrew WheatlandClint Rankin
Puffing Billy Railway, Australia