News

Loway SA, leading provider of solutions for call-center, is glad to announce the new version of QueueMetrics.

QueueMetrics collects data from the PBX and tracks agents' activities, payrolls, targets, conversion rates, ACD, IVR and Music on hold. It also generates outbound and inbound campaign statistics with real-time monitoring, customizable wallboards, and custom reports with more than 200 different metrics.
QueueMetrics improves agents' daily workflow by offering a dedicated agent interface with messages, alarms, integration with modern CRMs. It even includes a WebRTC softphone and a complete quality tracking tool.

Release 22.02 brings with it a large number of improvements to the Reports page, making it snappier and more user-friendly. Even the System Logs have been imroved to be more powerful and flexible, making it clearer to see which user did what and why.

The new QueueMetrics version also includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, and a new theme named Mono.

The reports' improved performance, both on the engine and the browser's side, makes the user experience more responsive and offers a solution that will work even for very large systems with 10,000+ agents across 1000+ queues.

In version 22.02 you will find a new Timeline view. This panel will let you know everything about a call's history and access any related media. The Call Timeline will display all the call events in chronological order, as logged by the PBX, with an immediate representation of the call’s flow.

Our developers are also introducing the concept of Call Groupings. Every DataBlock that shows information regarding one or more groups of calls will display an extra column with a Grouping Icon, by clicking on it a user navigates to a series of tables exploding the dataBlock metric in deep detail.

As in previous releases, this one fixes a large number of bugs (130+).

QueueMetrics 22.02 supports the Asterisk PBX and all major distributions and appliances like FreePBX, PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch, FusionPbx, MiRTA, Enswitch, PBXware, Vicidial, Xorcom, Wazo, Elastix, and more.
It is available as a cloud-hosted service or on-premise software package with localization for 23 distinct languages.

Check QueueMetrics What's New for details.

For a full-featured guided trial, visit the official product site www.queuemetrics.com.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway SA, leading provider of solutions for contact centers, announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is a community run event, usually a residential conference in the UK but back online for the second year.
It is one of the only vendor neutral events in the Real Time Communications industry. It has 38 sessions across 5 days, from 6th to 10th of December, all live streamed on 2021.commcon.xyz

Loway is responsible for the development of QueueMetrics-Live, a software capable of monitoring the queues of a VoIP call center and providing real-time analytics of the performance of agents and services.

QueueMetrics-Live enhances the contact center productivity by providing a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, a real-time page, customizable wallboards and a complete quality tracking tool; plus realtime tracking of all daily activities with more than 200 different metrics.

Building on his experience in QueueMetrics-Live development and recent integration work with Microsoft Teams, Lorenzo Emilitri, Loway's Founder, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned", check here for more information: using-elixir-for-complex-real-time-telephony-processing-some-lessons-learnt

"Loway has always supported CommCon and without our sponsors the event couldn't happen. Loway continues to push the industry forward both technically with their products as well as with their community participation", said Dan Jenkins, Founder of Nimble Ape, Broadcaster.VC and organiser of CommCon.

“We are very happy to share back with the VoIP/ Real-time community some operational insights we learnt while implementing the integration of QueueMetrics with Microsoft Teams”, said Lorenzo Emilitri, Loway's Founder “We believe that Microsoft Teams can be a very viable platform to build contact centres on, and that our QueueMetrics Live SaaS can offer the detailed operational insights that are sorely needed by SMBs to be able to switch their telephony services to Teams”.

For more information about QueueMetrics-Live visit the official website at www.queuemetrics-live.com

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About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway SA, leading provider of solutions for call-centers based on the Asterisk PBX technology, is proud to announce the new version of its predictive dialer software: WombatDialer.

WombatDialer boosts agents productivity and improves your contact center’s outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls. You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with an existing Asterisk or FreePBX installation.

This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

The main improvements are:

• Improved API security
• Backpressure on number uploads
• AUTO calls start from attempt 0
• Externally-fed API Queue end-points
• GUI Improvements

plus about 25 different bugs and minor issues fixed.

Version 21.06 is immediately available as an RPM archive, a TGZ archive or a Docker image.

For more information visit the WombatDialer Blog.

For a full featured WombatDialer trial, visit the official product site https://www.wombatdialer.com/.

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About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway SA, leading provider of solutions for call-centers based on the Asterisk PBX technology, is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

It simplifies agents daily workflow using a dedicated agent interface with messages, alarms, integration with modern CRMs, a WebRTC softphone and a complete quality tracking tool.

Release 21.04 makes it easier working with the new reports previously released in 20.11 and fixes a large number of small items that make the general experience smoother, in total it's over 180 changes and fixes.

The most relevant additions are:

• No need to save a report every time you want to run it. Now you can clone it, change its parameters, find the results you are interested in and then exit it.
• From the real-time page, you can now jump into a full report based on the same data you are seeing in that moment.
• Exports to PDF and Excel will keep the formatting as you see on the screen, and data will be exported with correct native types.
• The new Home Page and Reports are accessible, and can be navigated speedily from the keyboard.
• The wallboard tables have been upgraded to be lighter and more user friendly.
• The synchronizer page is easier to use and more readable.
• The WebRTC soft-phone is improved to handle auto-answer and multiple calls at once.
• QueueMetrics can now piggyback on a JSON or LDAP back-end for user authentication.
• Uniloader includes now an AudioVault module to search and serve audio files from remote systems.

For more information about QueueMetrics 21.04 visit QueueMetrics Blog.

QueueMetrics 21.04 supports the Asterisk PBX and all major distributions and appliances like FreePBX/PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch/FusionPbx, MiRTA, Enswitch and more. It is available as cloud hosted service or on-premise software package with localization for 23 distinct languages.

For a full featured 30 days QueueMetrics trial, visit the official product site www.queuemetrics.com.

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About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway SA, a leading provider of solutions for call-centers based on Asterisk PBX technology, is glad to announce the immediate availability of the new version of its contact-centre monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

It simplifies agents daily workflow using a dedicated agent interface with messages and alarms, integrates with all modern CRMs like Vtiger or Salesforce, includes a WebRTC softphone and a complete quality tracking tool.

“QueueMetrics 20.11 is our largest update ever; in total, it took one year of work for our developers team, with 250 change requests filed and about one thousand code commits. It represents a major step forward in terms of usability on mobile devices, with a more intuitive interface and easier remote working experience.” said Lorenzo Emilitri, founder of Loway.

Release 20.11 focuses on the all-new Home and Report pages, making it easier to analyze data from any device you want to use and empowering remote workers.

The new home page is clearer and easier to navigate, as it groups all items into Information Boxes. Each user can decide what she wants to see, arrange boxes to best fit the workflow and search for any item directly from the page.

The Home Page and all of the suite is now responsive and works on devices of all sizes, so you can use it from the browser of your PC, from a tablet or a mobile phone if you are on the go or just working from home.

The new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can choose between a "classic" look and a new dark theme. Theme and graph colors have been selected to be effective even for users with reduced color vision. This new themes feature also make it possible to have a custom OEM version of the software for resellers and VOIP providers who need it.

For more information about QueueMetrics 20.11 visit the release notes page at manuals.loway.ch/QM_WhatsNew and watch the video introduction QueueMetrics 20.11.

QueueMetrics 20.11 supports Asterisk 18, as well as any previous Asterisk version and all major distributions and appliances like FreePBX, Issabel, Grandstream, Yeastar PBX and more. It is available as QueueMetrics-Live cloud hosted service or On-Premise software package with localization for 23 distinct languages, including the recent addition of Turkish.

For a full featured 30 days QueueMetrics trial, visit the official product site www.queuemetrics.com.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology and Grandstream, connecting the world with award-winning SIP unified communication solutions since 2002, today announced successful product compatibility testing.

Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics call center software, offering an enhanced call center tracking, monitoring and reporting solution.
Call centers around the world can now use QueueMetrics to track, monitor and analyze communications through the UCM series to access extended metrics, better manage call center agents and increase productivity.

Loway provides call center management software solutions trusted by thousands of companies worldwide.
The QueueMetrics reporting suite allows call centers professionals to monitor agent productivity, measure targets, track conversion rates, view statistics within an easy-to-use interface, and more.
QueueMetrics for Grandstream’s UCM is offered as SaaS cloud hosted solution. To learn more, visit www.queuemetrics.com.

Grandstream’s UCM series of IP-PBXs has become one of the most popular on-premise IP-PBXs in the world thanks to its ability to support enterprise-grade voice, video, data and mobility communications without requiring any licensing or on-going fees. It allows call centers to build a scalable, redundant, and secure communications network with high-end features and customizable call routing.
It also includes a call center suite to make it as easy as possible to build, deploy and manage contact center solutions.

About Loway

Founded in 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX marketplace. Their distinguished QueueMetrics created modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics. Visit www.loway.ch for more information.

About Grandstream

Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small-to-medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility. Visit www.grandstream.com for more information.

Loway Switzerland, worldwide leading provider of hosted solutions for call-centers based on the Asterisk PBX technology, is glad to announce the opening of the Singapore datacenter for its QueueMetrics-Live service.
This will provide users throughout Pacific Asia and nearby regions such as India and Australia with great connectivity and the best overall experience.

QueueMetrics-Live's cloud solution collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, WebRTC soft-phone and much more.

In order to guarantee our customers the best possible latency reduction, QueueMetrics-live clusters have been available in 3 different continents: Europe, North America and South Africa.

In order to meet the rising number of requests coming from the asian continent, Loway has made a QueueMetrics-Live deployment available in Asia, based in the city of Singapore.

For more information about QueueMetrics-Live or for a free 30 days trial visit the official product website at www.queuemetrics-live.com.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.

“QueueMetrics 19.10 is a major step forward in terms of usability on mobile devices, and paves the way for a more pleasant and intuitive user experience for large and small contact centres.” said Lorenzo Emilitri, Loway Founder.

QueueMetrics release 19.10 focuses on a major improvement in the user interface, that is now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.

The data Synchronizer module is completely rewritten in order to be easier to use and more efficient, while agents actions can be now performed through a generic JSON API and security and data protection has been largely improved.

Full support for Korean language has been added as well as several bug fixes implemented.

For more information about QueueMetrics 19.10 visit the release notes page at manuals.loway.ch/QM_WhatsNew-chunked.

QueueMetrics 19.10 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major distributions like FreePBX and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package.

For a full featured 30 days QueueMetrics trial visit the official product site www.queuemetrics.com.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, is glad to announce its participation to AstriCon 2019, Atlanta USA.

AstriCon event gives all members of the Asterisk and FreePBX community, from telephony enthusiasts to small - big company businesses, a place to learn about the new technologies.
Integrators and end-users find here the latest news and project updates, gaining access to in-depth technical sessions, participating in networking opportunities and meeting with potential partners.

AstriCon will take place from October 29-30 at the Omni Hotel at the Battery, Atlanta, Georgia USA.

Loway's CEO and Founder, Mr. Lorenzo Emilitri, will deliver a technical speech on 29 of October at 2:30pm.

The speech title is "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" and covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform taking advantage of Loway's long term experience working with cloud SAAS services like QueueMetrics-Live suite.

QueueMetrics-Live suite collects Asterisk or FreePBX data and generates analytical reports for over 200 metrics, covering key categories for a call-center effective management (reporting, supervisor page, agent page, quality assessment, wallboards, WebRTC, queue and agents management and more).

For more information and free trial requests of Loway's products visit www.queuemetrics.com , www.queuemetrics-live.com and www.wombatdialer.com

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced the partnership with DVCOM Technology for Gitex 2019.

GITEX Technology Week is the must-attend event for what’s coming next in the world of technology and business.
Top technology enterprises and startups from around the world reveal their life-changing innovations and solutions.

For 39 years, visionaries and tech pioneers have been descending on Dubai to witness innovations that have inspired generations to set a change in the world of technology.

The event will take place 06 - 09 of October at Dubai World Trade Center where you discover new tech from 4,800 global exhibitors and 97 countries.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM expert team at booth Z2-C1 Zabeel Hall-2, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the new QueueMetrics-Live SAAS service and the new predictive dialer WombatDialer. For each solution you will receive free full featured trial versions.

QueueMetrics is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates, realtime statistics, customizable wallboards, integrated WebRTC soft-phone with an easy to use interface.

QueueMetrics suite is available on premise or as a cloud hosted service with the name "QueueMetrics-Live".

For more information visit Loway product websites at www.queuemetrics.com , www.queuemetrics-live.com and www.wombatdialer.com

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced that Mr Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy.

Born out of the creative minds of a handful of Italian RTC passionates, JanusCon aims at providing a new platform for sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.

JanusCon will take place in Naples, from 23rd to 25th of September.

The speech will be entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform.

The long term experience with hosted solutions of Loway's team has been matured working with QueueMetrics and QueueMetrics-Live software during more than eleven years of development and improvement.

QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management: reporting, supervisor page, agent page, quality assessment, wallboards, real time tools and much more. The service is fully hosted by Loway and provided with installation, back up, update and data retention included.

The speech is planned for the 25th of September at 3 PM CET timezone.

For more information about JanusCon 2019 check www.januscon.it.
If you would like to free test drive the new QueueMetrics-Live service simply visit www.queuemetrics-live.com and request your trial or contact our sales department for more information at sales@loway.ch.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced that Acuity Unified Communications is an official Loway reseller partner.

Acuity Unified Communications is a professional IP-based communications provider with a broad range of Unified Communications solutions, high-speed dedicated internet access circuits, MPLS and IPVPN solutions and various Hosting Services.

"We need to ensure that we have ultimate flexibility when designing our call centres and Loway's products give us this. We are able to customise the solution exactly to the customer's requirements through our own, in-house development team, so it's a win-win all round," said John Dowbiggin, Acuity's Managing Director.
"As a Loway customer for several years, becoming an enhanced official reseller partner builds our expertise across the Loway product suite and further extends our commitment to delivering the best customised call centres in the UK."

Acuity offers its services from privately-owned independent platforms located across multiple UK data centres, designed with High Availability, Business Continuity and regulatory compliance in mind.

Loway board of management welcomes Acuity UC team of experts in the worldwide family of resellers as a strong, first class, Loway's partner.

For detailed information about Acuity Unified Communications please visit acuityuc.com

About Acuity Unified Communications

Acuity Unified Communications is a next-generation, IP-based communications provider supplying a range of products including Unified Communications solutions with full mobile integration, high-speed dedicated leased internet access circuits, MPLS and IPVPN solutions & Hosting Services including Virtual Private Servers within the Acuity cloud.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.
WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Stabio, Switzerland – Loway, solutions provider for contact-centers, announces today the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from Asterisk PBXs and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management process: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules and much more.

Version 19.04 introduces a series of new features that make it easier to use and run it "your way":

• New wallboard features
• Spy, Whisper and Barge functionalities
• Improved reporting: Lost calls, Short calls and Variable filters
• Better WebRTC soft-phone support and experimental support for Freeswitch
• A brand new reporting engine under the hood
• Several different Bug Fixes

The wallboard monitoring system is now greatly improved and expanded in order to reach feature parity with the Real-Time page.

Now you have three "spy" options in order to listen to ongoing calls for spy, whisper (talk to the agent only) or full barge-in into the call. These features are controlled by security keys, so you can easily assign them only to relevant personnel.

QueueMetrics 19.04 uses an updated version of the soft-phone in order to improve compatibility with the most recent versions of Asterisk; this will offer a smoother experience and is usable in a professional environment with the major modern desktop browsers.

The new release includes a new reporting engine that is more efficient than the previous one, it can work on complex query filters and is able to pull data from different data sources at once.

For more information about QueueMetrics 19.04 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html.

QueueMetrics 19.04 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package.

For a QueueMetrics trial visit www.queuemetrics.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for call-centers, today announced the release of the Asterisk in the Contact Centre Satisfaction Report 2018 version

In 2014 Loway released the first Asterisk call center satisfaction survey. They ran the survey as a tool to analyze satisfaction on their QueueMetrics monitoring solution users.

But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015 that didn't exist in the market.

In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community worldwide.
Which PBX model is the most used worldwide? Are customers and users satisfied? How big are Asterisk call centers in 2018?
These are questions that this professional survey, unique in the Asterisk market, tries to answer for the first time.

Call center managers and professionals can check the "Asterisk in the Contact Centre Satisfaction Report 2018", for free, visiting the survey page at www.queuemetrics.com/asterisk-contactcentre-survey.jsp

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for call-centers, today announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.

Release 18.08 offers significant improvements to the WombatDialer suite package. They are centered around visibility, future-proofing and integration.

The Loway development team did a lot of work on improving visibility into the dialer, support for different kinds of servers, dialing and rate limiting, QueueMetric integration, database maintenance and infrastructure.

With 18.08 Loway wanted to make it easier to understand what WombatDialer is doing. Why is the dialer calling so slowly? why is it making just so many calls? Should you use a larger batch size when reading calls?

With the new version is possible to get insight into the decisions WombatDialer is taking when running a campaign - so you can see if the dialing is limited by not having more channels, or by a slow database access, or because you forgot to define and end-point for that campaign, so it will not dial at all.

Loway also added a way to run connection tests to servers, trunks and end-points together with improved sparkline graphs that display in real-time how many calls are being dialed, so it is easier to see how multiple runs interact with each other and whether you are dialing at full speed or not.

On top of this, more than 70 bugs and minor issues were fixed.

For detailed information please visit the WombatDialer official website and read the what's new at www.wombatdialer.com/blog

WombatDialer 18.08 is immediately available, as a RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page.

If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.

QueueMetrics is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, customizable wallboards, integrated WebRTC softphone and an easy to use interface. QueueMetrics suite is available on premise or as a cloud hosted service with the name "QueueMetrics-Live".

The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

Atmos is an award-winning cloud-based call recording and interaction management solution. The solution harnesses the power of the cloud to record and store both individual customer calls as well as inbound and outbound contact center conversations.
As a result of its cloud centricity, Atmos allows customers to easily meet the demands of rapid business growth and the ability to ensure compliance with regulatory, data sovereignty and consumer protection legislation.

“We are pleased to offer secure and scalable recordings and monitoring for our cloud and on premise customers with the new CallCabinet for QueueMetrics-Live” said Lorenzo Emilitri, Loway Founder. "In this perspective the partnership with CallCabinet is strategic for the evolution of our business and portfolio of services."

“The partnership with Loway is exceptionally strategic for us. Not only are our technologies a good fit, but with their global distribution channel and excellent customer base, I believe they will provide a new dimension to our business,” states Ryan Kahan, CEO at CallCabinet. “Because of Atmos’ ease of use and the seamless integration with the QueueMetrics solution, we believe that customers will be able to immediately scale out an effective recording solution that will assist them in call management, agent evaluation, agent training, quality assurance and compliance.”

For more information about Atmos CallCabinet for QueueMetrics-Live or in order to request your trial visit www.callcabinet.com/loway-queuemetrics-call-recording.

About CallCabinet

CallCabinet Corporation is a leading developer of innovative, flexible and cutting-edge cloud and premise-based call recording solutions. Its award-winning Atmos solution has carved a niche as a winner of “Best in Show” awards at ITEXPO shows hosted in Miami, Anaheim and Fort Lauderdale, and amongst others, was lauded as the winner of the 2016 and 2017 Internet Telephony Product of the Year. Atmos puts a fully compliant, cloud-hosted, industrial-strength, and easy-to-implement call recording solution within reach of ITSPs, Telcos, carriers, contact centers, distributors and smaller enterprises for the first time. For more information visit www.callcabinet.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, major provider of solutions for contact-centers, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from Asterisk PBX and generates analytical reports for over 180 metrics, covering all the key categories for an effective call center management process: realtime and historical reporting, supervisor page, agent page and quality assessment.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.

New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

Now QueueMetrics comes with a new feature, Scheduled Jobs, that allows the user to specify a certain task to be executed at an appointed time, or repeatedly at a fixed interval.
You can schedule different types of jobs, such as sending reports by email on a regular basis, or database optimization tasks.

QueueMetrics 18.04 supports User Password Encryption. By setting up the appropriate system property, you can make sure that all the new user passwords are encrypted and you can choose to block users with insecure passwords from logging into your system.

With the new Wallboards you can change a widget’s settings in such a way that only data from a particular queue is shown.
This makes for a highly versatile wallboard, that can show results for an aggregation of queues, while still having widgets dedicated to individual queues.

The Configuration Synchronizer service, that allows for automatic configuration of agents and queues, has been upgraded in 18.04.
It can fetch a configuration from a remote URL as a JSON object, or read it directly from data present in the database.

Using the QueueMetrics' agent page Call List Panel, you can see a new column displaying all the variables that are attached to a call.
This is useful in order to assess multi system integration, and can give your agents more information about the call and the caller.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

Five new reports have been added and are now selectable when creating new reports: Frequent Area Codes, Detail Summary (Daily, By Week, By Month), Executive Summary, Retry Rate and Lost Caller Behaviour and Most Frequent calling/called Number.

For more information about QueueMetrics 18.04 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch15.html.
QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

For a QueueMetrics trial visit www.queuemetrics.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, announced that it has signed on to become official Sponsor of CommCon 2018.

Loway will be official sponsor with its QueueMetrics call center suite for Asterisk PBX and WombatDialer predictive dialer.
QueueMetrics generates real time and historical reports for over 180 metrics, covering the four key categories of call center management: Reporting, Supervisor page, Agent page and Quality assessment.

CommCon is the UK's only Open Source RTC conference run by the community for the community.
It is a little different to any other RTC event in that its a residential conference; that means everyone stays at the same hotel and the price you pay covers your accommodation, food, the conference itself as well as any evening activities which are put on.

At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.

The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.
It's going to be an unforgettable week in the English countryside at the 4 star estate at Wotton House in Surrey.

The QueueMetrics call center suite is available both on premise and hosted cloud service.
For more information about QueueMetrics visit the official website at www.queuemetrics.com.

The WombatDialer predictive dialer boosts agents productivity and improves call center campaigns with automatic dialing, queue recalls functions, call forwarding options and different dialing modes.
For more information about WombatDialer visit the official website at wombatdialer.com.

CommCon will be held at Wotton House, Surrey UK, on 25 - 29 June 2018.
For more information about CommCon 2018 visit https://commcon.xyz/.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its participation to Asterisk Community Conference Africa 2018.

Loway team will present the new call center management software lineup at the dedicated area in the open space, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the new QueueMetrics features like the new wallboards editor and the new version of the predictive dialer WombatDialer.

Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".
The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.

The Asterisk Community Conference Africa 2018 will be held at The Wanderers Club in the heart of Sandton, Johannesburg, on 14th and 15th March 2018.
The event will promote Asterisk in Africa by bringing together international professionals from the cutting edge of Asterisk development and integration and will be rich with content for Asterisk software developers, Digium's channel and technology partners, call centre specialists, and business users from small companies to large corporates.

The QueueMetrics call center suite is available both on premise and hosted cloud service.
For more information about QueueMetrics visit the official website at www.queuemetrics.com.

The WombatDialer predictive dialer boosts agents productivity and improves call center campaigns with automatic dialing, queue recalls functions, call forwarding options and different dialing modes.
For more information about WombatDialer visit the official website at wombatdialer.com.

For more information about Asterisk Community Conference Africa visit https://asteriskafrica.org.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for call-centers, is glad to announce its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology.

Loway's QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

Wazo is a unified communication platform and a full-featured IPBX based on Asterisk technology, oriented towards enterprise communications.
Wazo was forked from XiVO on November 25th, 2016, starting off the development version following XiVO 16.13.

QueueMetrics-Live suite collects Asterisk data and generates analytical reports for over 180 metrics, covering all the key categories of call center effective management: Reporting, Supervisor page, Agent page, Quality assessment and much more.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

"We are extremely excited of this strategic partnership with Wazo platform and about this successful integration.
By using Wazo IPBX in combination with QueueMetrics-Live you can set up a fully-featured contact centre with a very reasonable budget investment.
Wazo users can now benefit from the state-of-the art analytics and reporting system of QueueMetrics suite with a very simple and quick integration." Said Lorenzo Emilitri, Founder of Loway.

"The QueueMetrics connector with Wazo enhanced your call center in one click.
The integration is easy and give to Wazo superpower on call center statistic." Said Sylvain Boily, Wazo development team project Leader.

QueueMetrics call center suite is available both on premise and hosted cloud service.
For more information about QueueMetrics visit the official website at www.queuemetrics.com.

For more information about the Wazo project visit wazo.community.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for call-centers, announced today that it will attend Gitex 2017 in partnership with DVCOM Technology.

GITEX Technology Week is a must-attend event located in Dubai. For 37 years, visionaries and tech pioneers have been descending on Dubai to witness the technology that has inspired generations and innovations that are set to change the world of technology.

Loway will present the new call center management software lineup at DVCOM Technology booth.

"QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, whileWombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.
We are proud to present the new release during Gitex at our live demo station." said Renjan George, CEO of DVCOM.

Meet DVCOM team at booth Z-C10, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the release 17.06 of QueueMetrics and the new predictive dialer WombatDialer.

The QueueMetrics suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of call center advanced management.

Release 17.06 introduces several new features such as a professional “Wallboard editor” that lets you create personalized wallboards to get real time overview of the state of the call center, a DirectAMI mode that makes any interaction with the PBX snappier, richer configuration editors and several new reports for supervisors.

QueueMetrics call center suite is available both on premise and hosted cloud service.
For more information about QueueMetrics visit the official website at www.queuemetrics.com.

For more information about DVCOM Technology visit www.datavoiz.com.

For more information about Gitex 2017 visit www.gitex.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Stabio, Switzerland – Loway, worldwide leading provider of solutions for call-centers, announced today that it has signed on to become official Sponsor of AstriCon, held October 3-5, 2017, at Omni Orlando Resort at ChampionsGate.

Celebrating its 14th year, AstriCon remains the longest-running conference devoted to Asterisk, the most widely used open source communications platform in the world. AstriCon brings together the world's open source enthusiasts – from code developers and Asterisk integrators, to service providers and enterprise IT professionals – who all share an interest in Asterisk.

"We are enthusiastic to attend for the sixth year the most relevant event in the world of open source communications platforms," said Lorenzo Emilitri, founder of Loway. "This will be for our developers the best opportunity to show present state of the new evolved call center management lineup."

Meet Loway engineers team at booth number 20, where developers will guide you through the new features of the call-center solutions family and introduce you to the release 17.06 of QueueMetrics.
The QueueMetrics suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering the four key categories of call center management: Reporting, Supervisor page, Agent page and Quality assessment.

Release 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create personalized wallboards to get real time overview of the state of the call center, a DirectAMI mode that makes any interaction with the PBX snappier, richer configuration editors and several new reports for supervisors.

For more information about QueueMetrics visit the official website at www.queuemetrics.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Loway Switzerland, major provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics suite collects Asterisk data and generates analytical reports for over 150 metrics, covering the four key categories of call center effective management: Reporting, Supervisor page, Agent page and Quality assessment.

Release 17.06 introduces major new features and represents a significant evolution of the way call center professionals interact with the software suite on a daily basis.
There have been also over 70 bugs fixed and minor features changed since version 16.09.

New features include a “Wallboard editor” that let users create personalized and customizable wallboards to get a clean, real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the contact center PBX quicker and snappier, without editing any dial-plan code.
The new “Synchronizer” makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can use their e-mail to log in. Configuration editors are now richer and easier to use and fully localized and some new reports "counting calls by skills" and "talk time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all major Asterisk distributions.

“We thank our large community of users and customers for their feedbacks, helping this to be the most powerful, feature reach, and usable release to date.” Said Lorenzo Emilitri, Loway founder.

For more information about QueueMetrics 17.06 visit the official release notes page HERE.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Loway Switzerland, provider of solutions for Asterisk call-centers, is glad to announce a new partnership with Yeastar, leading company in development and manufacturing of IP-PBX, VoIP gateways and solutions for enterprise communication.

Loway's QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This integration provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform.

S-Series VoIP PBX offers a suite of enterprise-grade telephony features in an easy-to-use platform with no fee attached, able to support different environments from big call centers to small workgroups in need of basic call distribution.
QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

"We are extremely satisfied of this strategic new partnership with Yeastar and in particular of this successful integration.
By leveraging S-Series VoIP PBX in combination with QueueMetrics you can set up a fully-featured contact centre based on appliances.
This has a relevant impact because customers love to use appliances for small call-centers with great features for a reasonable budget investment. Yeastar customers can now benefit from a state-of-the art analytics and reporting software." Said Lorenzo Emilitri, Founder of Loway.

“Joining forces with Loway and integrating QueueMetrics-Live to Yeastar S-Series VoIP PBX is a pleasure for our company.
The backbone of Yeastar is built on SMB communication needs and the integration with QueueMetrics Live provides our customers with an effortless cloud call center solution,” said Alan Shen, CEO of Yeastar.
“The unique App Center in Yeastar S-Series VoIP PBX makes the QueueMetrics-Live integration intuitive, and allows S-Series customers to experience the QueueMetrics-Live offering quickly and efficiently.”

For information about QueueMetrics visit www.queuemetrics.com or write to sales@loway.ch

About Yeastar

Yeastar specializes in the design and development of innovative telecommunications equipment, including VoIP PBX systems and VoIP gateways for the SMB. Founded in 2006, Yeastar has established itself as a global leader in the telecommunications industry with 1,100 channel partners and over 100,000 customers worldwide. Yeastar products have been consistently recognized in the industry for their high-performance and innovation. For more information about Yeastar or to become a Yeastar partner, please visit www.yeastar.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software. For more information about Loway or to become a Loway partner, please visit www.loway.ch.

Loway Switzerland, leading provider of solutions for Asterisk PBX call-centers, is glad to announce the WombatDialer Training Course service.

Learn the essentials of WombatDialer predictive dialer with Loway new training courses. Certification is included and the course is available in English or Spanish language.

The WombatDialer training is designed to guide attendees through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.
Lots of helpful information and examples are included, together with references to online resources, including socials and video channels, for additional information and further learning.

The Training is an online course of 15 chapters for approximately 4 hours of contents, plus a question-answer section at the end.
This is an entry-level course, with no prerequisites to attend. However, Custom Training Course for specific needs can be requested to Loway.

Some of the topics covered include:

• WombatDialer full features overview
• Administrative functionalities
• Operational functionalities
• Reporting functionalities
• API functionalities

And much more.

For detailed information follow the link below:
www.wombatdialer.com/training


Become a WombatDialer certified expert with this new service for call-center professionals.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for Asterisk PBX call-centers, is glad to announce a new webinar series dedicated to its predictive dialer: WombatDialer.

In today's call-center market brands have many options for driving sales results that were not available in the past.
For example targeted Web advertising and Social media have become strong channels for customer engagement and sales lead generation while Voice channel still remains very powerful.
A predictive dialer is an automated software which dials phone number lists while filtering out answering machines, busy signals or disconnected calls.
With it a call-center company may optimize sales processes on voice channels contacting prospects with precision and efficiency, reducing costs, driving agents productivity, and increasing customer satisfaction.

Learn about Loway's predictive dialer software:

• How does it work?
• Which are its main features?
• Common and less common applications
• See it in action
• Benefits for your call-center.

Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

Registrations HERE

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers, celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion.

Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system.

QueueMetrics-Live is a cloud solution that offers all the functionality an Asterisk based contact-center is likely to need, integrated on-demand.
It tracks over 150 metrics of inbound/outbound activities without upfront expenses for the deployment.

A company can choose the service required and pay only for what is needed, included:

- Support up to 50 agents, unlimited queues and campaigns
- Compatibility with any Asterisk distro and configuration
- Single and multiple reporting for queues and campaigns
- Weekly activity breakdown in days or hours
- Business targets measurement against SLAs
- Staff performance analysis on ACD and non-ACD activities
- Customizable QA forms for live call grading
- Real-time Wallboard
- Agent screens via VNC screen-sharing server
- Restricted Visitor mode for external inspection

and much more.

The main advantage of QueueMetrics SaaS solution is that operations can be easily scaled up or down by taking online resources following only the call-center neeeds. The customer will access the service via secure SSL connection and the developer does all the maintenance, updates and nightly backups, freeing the customers' time and resources for other tasks.

Visit QueueMetrics-Live home page for more information www.queuemetrics-live.com

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers, is pleased to announce its Sponsorship of GITEX 2016 Dubai.
GITEX is the annual consumer computer and electronics trade show, exhibition, and conference that takes place in Dubai, United Arab Emirates at the World Trade Centre. The GITEX Shopper and Consumer Electronics Expo attracts IT professionals, technology enthusiasts and consumers as well as traders from all over the world.

This year Loway official channel partner DVCOM Technology has worked to ensure a varied program of demonstrations and conferences about the new QueueMetrics call-center suite for Asterisk and the new predictive dialer: WombatDialer.

The DVCOM team of experts will be at booth Z-C10, Zabeel Hall, World Trade Centre.

For any information about GITEX please visit the official website at www.gitex.com

Try free QueueMetrics 16.09 at FREE TRIAL

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers, is pleased to announce the release of QueueMetrics 16.09.

Loway primary vision for this release is to build a new version of their renewed call-center suite around the idea of making the software flexible, intuitive and even more reliable.

"We are extremely proud to release this brand new version of QueueMetrics at AstriCon 2016, the go-to place for all thing Asterisk," said Lorenzo Emilitri, founder of Loway. "Our intention is to show you how you can run a modern and full featured call-center based on open technology."

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader", that works very well with the official QueueMetrics Docker image.

Release 16.09 fully supports Asterisk 13.11, as well as any older version, and works fine with FreePBX and Elastix GUIs.

QueueMetrics 16.09 features include:

• Tracking Call Resolutions and Programmable agent data blocks
• An improved version of the Icon Agent page
• The official Docker image
• The new generation data loader "Uniloader"
• Over 80 bugs fix

and much more.

Check the release notes at QueueMetrics What's New.

Try free QueueMetrics 16.09 at FREE TRIAL

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.

Loway Switzerland, worldwide leading provider of solutions for call-centers, announces that it has signed on to become Sponsor of AstriCon 2016, the 13th edition of the famous Asterisk PBX convention, to be held in Glendale Arizona, from September 27-29, at Renaissance Phoenix Glendale Hotel.

With over two million downloads per year and a community of more than sixty thousands members, the growth of Asterisk software covers more than 170 countries. AstriCon gives all members of the community an excellent forum to learn about the technology. Integrators and end-users can expect to hear the latest news and project updates, join networking opportunities and meeting with potential business partners.

"We are happy to attend for the fifth year the most important event in the world for the Asterisk technology," said Lorenzo Emilitri, founder of Loway. "This is the best place to show our new and innovative lineup."

Meet the Loway team at booth 25. Expert engineers and developers will guide you through the new features of the call-center solutions family.
You will be introduced to the new QueueMetrics 16.09 release, and WombatDialer 16.06.

QueueMetrics release 16.09 introduces a new set of statistics to track call resolutions, customizable agent data block that can be used to create custom metrics, its new generation data loader the "Uniloader" and much more.

WombatDialer 16.06 is the most recent of the Loway's release and represents the most mature stage of development of the software, coming with a new improved GUI, adaptive boosting, predictive capabilities and much more new features resulting from more than 3 years of active development.

Attendees will also receive free trials full featured versions of all the presented products and special promotions discounts for any purchase.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.